FIELD-SERVICE-CONSULTANT LATEST EXAM QUESTIONS & EXAM FIELD-SERVICE-CONSULTANT EXPERIENCE

Field-Service-Consultant Latest Exam Questions & Exam Field-Service-Consultant Experience

Field-Service-Consultant Latest Exam Questions & Exam Field-Service-Consultant Experience

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Salesforce Field Service Consultant certification is designed for professionals who want to demonstrate their expertise in implementing and managing field service solutions using Salesforce. Salesforce Certified Field Service Consultant certification validates a candidate's knowledge and skills in configuring and customizing Salesforce Field Service features, managing workforce scheduling, dispatching and monitoring, and optimizing field service operations to improve customer satisfaction.

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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is an extensive examination for experts who want to establish their careers in the field of Salesforce service delivery. Field-Service-Consultant exam is designed specifically to validate one's skills and knowledge in the field of field service management. Salesforce Certified Field Service Consultant certification exam is ideal for consultants and other professionals who deal with the installation, setup, and configuration of Salesforce Field Service.

Salesforce Certified Field Service Consultant Sample Questions (Q163-Q168):

NEW QUESTION # 163
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?

  • A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
  • B. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
  • C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
  • D. The Dispatcher Console Map and filter the list to show only desired service appointments

Answer: A,C

Explanation:
The Preventative Maintenance Gantt is a view within the Dispatcher Console that shows the scheduled service appointments for preventive maintenance work orders[217]. The Dispatcher Console Appointment list is a view within the Dispatcher Console that shows the list of service appointments with various details such as status, priority, or assigned resource[218]. Filtering is a feature that allows narrowing down the list of records based on specific criteria such as date, status, or territory[219]. Using the Preventative Maintenance Gantt and filter the list to show only desired work orders and using the Dispatcher Console Appointment list and filter the list to show only desired service appointments would allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console by showing them the preventive maintenance service appointments on a Gantt chart or a list view and allowing them to apply filters to see only the relevant records[220]. Using the Dispatcher Console Map and filter the list to show only desired service appointments would not allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console. The Dispatcher Console Map is a view within the Dispatcher Console that shows the locations of service appointments and resources on a map[221]. Using the Dispatcher Work Order Polygon and filter the list to show only desired service appointments would not work because there is no such feature as Dispatcher Work Order Polygon. References:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_appointment_list_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filter_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_preventive_maintenance_view.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm&type=5


NEW QUESTION # 164
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

  • A. Both the Primary Assets and Related Assets related lists on the Asset object
  • B. Only the Primary Assets related list on the Work Order object
  • C. Only the Primary Assets related list on the Asset object
  • D. Both the Primary Assets and Related Assets related lists on the Work Order object

Answer: A

Explanation:
This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets. References:https://help.salesforce.com/s/articleView?id=sf.
fs_asset_relationships.htm&type=5


NEW QUESTION # 165
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

  • A. Service Resource Dashboard
  • B. Aerial Routing
  • C. Street-level Routing
  • D. Service Appointment Reports

Answer: D


NEW QUESTION # 166
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

  • A. Add the Resource as a Required Resource on the Contact.
  • B. Add the Resource as a Preferred Resource on the Asset.
  • C. Add the Resource as a Required Resource on the Account.
  • D. Add the Resource as a Preferred Resource on the Work Order.

Answer: C


NEW QUESTION # 167
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

  • A. Service Resource Dashboard
  • B. Aerial Routing
  • C. Street-level Routing
  • D. Service Appointment Reports

Answer: C

Explanation:
Explanation
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References:
https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5


NEW QUESTION # 168
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